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Privacy Policy

Neishh.com Privacy Policy

Effective Date: July 7, 2024
Last Updated: September 26, 2025

Quick Privacy Summary

We collect your wardrobe photos, style preferences, and measurements to provide AI-powered styling recommendations. We never sell your personal data, use industry-standard security, and you can delete your information anytime. We’re based in Canada and follow Canadian privacy laws.

At Neishh (“we,” “our,” or “us”), we’re committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you use our fashion technology services.

1. Information We Collect

Personal Account Information

  • Contact Details: Name, email address, phone number
  • Account Credentials: Username, encrypted password
  • Profile Information: Age, location (city/region), style preferences
  • Communication: Messages sent through our support system or AI stylist chat

Wardrobe & Style Data

  • Wardrobe Photos: Images of clothing items you upload to digitize your closet
  • Item Details: Brand names, sizes, colors, categories, purchase dates, prices
  • Body Measurements: Height, weight, clothing sizes, fit preferences (optional)
  • Style Preferences: Favorite colors, preferred styles, occasion types, budget ranges
  • Outfit Feedback: Ratings and comments on AI recommendations

Usage & Behavior Data

  • App Interactions: Features used, time spent, clicks, searches within the app
  • Styling History: Previous outfit selections, rejected recommendations
  • Shopping Behavior: Items viewed, wishlisted, or purchased through our recommendations
  • Device Information: Device type, operating system, app version, IP address

Location & Environmental Data

  • Location Data: City/region for weather-appropriate recommendations (with permission)
  • Weather Preferences: How weather affects your clothing choices
  • Calendar Integration: Upcoming events or occasions (with permission)

Third-Party Data

  • Social Media: Profile information if you choose to connect social accounts
  • Shopping Integrations: Purchase history from connected retail partners (with consent)
  • Weather Services: Local weather and forecast data from external providers

2. How We Use Your Information

Core Service Delivery

  • AI Styling Recommendations: Generate personalized outfit suggestions using your wardrobe, preferences, weather, and occasion data
  • Wardrobe Organization: Categorize, tag, and organize your digital closet
  • Daily Inspirations: Provide weather-appropriate and occasion-suitable outfit ideas
  • Wardrobe Analysis: Identify gaps in your wardrobe and suggest complementary items

Service Improvement

  • Algorithm Enhancement: Use aggregated, anonymized data to improve AI recommendations for all users
  • Feature Development: Analyze usage patterns to develop new features and improve existing ones
  • Quality Assurance: Monitor recommendation accuracy and user satisfaction
  • Bug Fixing: Identify and resolve technical issues

Communication

  • Service Updates: Notify you about new features, important changes, or maintenance
  • Customer Support: Respond to your questions and resolve issues
  • Marketing Communications: Send styling tips, trend updates, or promotional offers (with consent)
  • Push Notifications: Deliver daily outfit suggestions or reminders (manageable in settings)

Legal & Security

  • Terms Enforcement: Ensure compliance with our Terms of Service
  • Fraud Prevention: Detect and prevent unauthorized account access or misuse
  • Legal Compliance: Meet obligations under Canadian and applicable international laws
  • Safety: Protect the security and integrity of our services

3. How We Share Your Information

We Never Sell Personal Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing Scenarios

Service Providers & Partners
  • Cloud Storage: AWS/Google Cloud for secure data storage (encrypted)
  • Payment Processors: Stripe, PayPal for subscription and purchase processing
  • Analytics: Anonymized usage data for app performance monitoring
  • Weather Services: Location data (city-level only) for weather-based recommendations
Business Operations
  • Team Members: Neishh employees with legitimate business needs and confidentiality agreements
  • Professional Advisors: Legal, financial, or technical consultants under confidentiality obligations
Legal Requirements
  • Law Enforcement: If required by valid legal process or to protect safety
  • Business Transfers: In the event of merger, acquisition, or asset sale (with user notification)
With Your Consent
  • Social Sharing: If you choose to share outfits on social media through our app
  • Retail Partners: If you opt-in to share purchase data for better recommendations

4. Data Security & Protection

Technical Safeguards

  • Encryption: All personal data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Access Controls: Multi-factor authentication and role-based access for staff
  • Regular Audits: Security assessments and penetration testing
  • Secure Infrastructure: SOC 2 compliant cloud hosting with geographic data redundancy

Organizational Measures

  • Staff Training: Regular privacy and security training for all team members
  • Data Minimization: We collect only data necessary for service delivery
  • Retention Limits: Automatic deletion of inactive account data after 3 years
  • Incident Response: Established procedures for potential security breaches

Image Security

  • Photo Processing: Wardrobe photos processed locally when possible, encrypted during cloud storage
  • Facial Recognition: We do not use facial recognition technology on your photos
  • Photo Deletion: Individual wardrobe photos can be deleted instantly from your account

5. Your Privacy Rights

Access & Control

  • Data Access: View and download all your personal data through account settings
  • Data Portability: Export your wardrobe data in standard formats (JSON, CSV)
  • Account Settings: Control communication preferences, privacy settings, and data sharing options
  • Selective Deletion: Delete individual wardrobe items, measurements, or preferences

Correction & Updates

  • Profile Updates: Modify personal information, measurements, or style preferences anytime
  • Data Correction: Request correction of inaccurate information
  • Preference Changes: Update styling preferences, size information, or communication settings

Deletion Rights

  • Account Deletion: Permanently delete your account and associated data
  • Data Retention: Personal data deleted within 30 days of account closure
  • Backup Removal: Data removed from backups within 90 days
  • Legal Exceptions: Some data may be retained as required by law or for legitimate business purposes

Communication Controls

  • Email Unsubscribe: Opt-out of marketing emails through unsubscribe links
  • Push Notifications: Disable through device settings or app preferences
  • Support Communications: Cannot opt-out of essential service-related communications

6. Cookies & Tracking Technologies

Essential Cookies

  • Authentication: Keep you logged in securely
  • Preferences: Remember your app settings and styling preferences
  • Security: Protect against fraudulent activity

Analytics Cookies

  • Usage Analytics: Understand how features are used (anonymized data)
  • Performance Monitoring: Identify and fix technical issues
  • A/B Testing: Test new features with user subsets

Marketing Cookies (Optional)

  • Personalized Ads: Show relevant fashion content (with consent)
  • Social Media Integration: Enable sharing features
  • Campaign Tracking: Measure marketing effectiveness

Cookie Management

  • Browser Controls: Manage cookies through your browser settings
  • App Settings: Control tracking preferences within the Neishh app
  • Consent Management: Update consent preferences anytime

7. International Data Transfers

Data Location

  • Primary Storage: Data stored in Canadian data centers when possible
  • Cloud Services: May use US-based cloud providers (AWS, Google Cloud) with appropriate safeguards
  • Third-Party Services: Some service providers may process data internationally

Transfer Safeguards

  • Adequacy Decisions: We prefer jurisdictions with adequate privacy protections
  • Standard Contractual Clauses: Legal protections for data transfers to third countries
  • Encryption: All international transfers use strong encryption

8. Children’s Privacy

Age Requirements

  • Minimum Age: Services available to users 16 years and older
  • Parental Consent: Users 16-17 require parental/guardian consent
  • Verification: We may request age verification for account creation

Special Protections

  • Limited Data Collection: Minimal data collection for users under 18
  • Parental Rights: Parents can request access to or deletion of their minor child’s data
  • Educational Use: No marketing communications to users under 18

9. Data Retention

Retention Periods

  • Account Data: Retained while your account is active
  • Wardrobe Photos: Stored until you delete them or close your account
  • Usage Analytics: Anonymized data retained for 2 years for service improvement
  • Communication Records: Support conversations retained for 1 year

Automated Deletion

  • Inactive Accounts: Accounts inactive for 3+ years are automatically deleted
  • Temporary Data: Cache and temporary files cleared regularly
  • Backup Cycles: Deleted data removed from all backups within 90 days

Legal Retention

  • Financial Records: Payment data retained as required by law (typically 7 years)
  • Legal Disputes: Data may be retained longer if involved in legal proceedings
  • Regulatory Requirements: Compliance with applicable data retention laws

10. Privacy by Design

Built-In Protection

  • Data Minimization: Collect only necessary information for styling services
  • Purpose Limitation: Use data only for stated purposes
  • Default Settings: Privacy-protective settings enabled by default
  • User Control: Granular controls over data sharing and usage

AI Ethics

  • Bias Prevention: Regular testing for algorithmic bias in styling recommendations
  • Transparency: Clear explanations of how AI makes styling decisions
  • Human Oversight: Human review of AI recommendations for quality and appropriateness
  • User Feedback: Continuous improvement based on user satisfaction and feedback

11. Third-Party Integrations

Weather Services

  • Data Shared: City-level location for weather-based styling
  • Privacy: No personal information shared beyond location
  • Providers: Environment Canada, OpenWeatherMap

E-commerce Partners

  • Data Shared: Only aggregated, anonymized shopping trends
  • Affiliate Links: Clearly disclosed when recommending purchase items
  • No Personal Data: We never share individual user information with retailers

Social Media

  • Optional Integration: Connect social accounts for outfit sharing (your choice)
  • Limited Access: We access only basic profile information
  • User Control: Disconnect social accounts anytime

12. Updates to This Policy

Notification Process

  • Email Notice: Material changes communicated via email 30 days in advance
  • In-App Notifications: Important updates highlighted in the app
  • Website Updates: Current policy always available at neishh.com/privacy

Version Control

  • Change History: Previous policy versions archived and available upon request
  • Effective Dates: Clear indication of when changes take effect
  • User Consent: Continued use constitutes acceptance of updates

13. Contact Us

Privacy Questions

For any questions about this Privacy Policy or our privacy practices:

  • Privacy Officer: privacy@neishh.com
  • General Support: inspire@neishh.com
  • Phone: Available through in-app support
  • Mail: 7107 196 St, Surrey, BC V4N 5Z6, Canada

Privacy Rights Requests

To exercise your privacy rights (access, correction, deletion):

  1. Log into your Neishh account and use account settings
  2. Email privacy@neishh.com with your request
  3. We’ll respond within 30 days as required by Canadian law

Data Protection Authority

If you’re not satisfied with our response to privacy concerns, you may contact:

Office of the Privacy Commissioner of Canada
Website: priv.gc.ca
Phone: 1-800-282-1376

We’re committed to protecting your privacy while helping you look and feel your best. This policy reflects our values of transparency, user control, and responsible data handling in the fashion technology space.